What to expect as a Lineage owner

Statements are generated monthly and available in your Rentvine owner portal. You'll also receive an email notification when your statement is ready. If this is your first statement, it will cover all activity from the date your property came under Lineage management through the end of that first distribution period.

Nothing is missing. Your first statement reflects only the period between your onboarding date and the initial distribution — this is expected. All subsequent statements will reflect a full calendar month of activity. If you have questions about specific line items, your property manager is happy to walk you through them.

Each line item corresponds to a specific transaction — rent collected, a maintenance expense, a management fee, or a utility charge. Your statement in Rentvine links directly to the underlying detail for each item. If something still looks off, reach out and we'll clarify it promptly.

Statements are available two ways: through your Rentvine owner portal and as a PDF emailed to the address on file. If you haven't set up your portal account yet, contact your property manager and we'll get you access right away.

Distributions are sent on the 10th and 15th of each month. We run two cycles intentionally: the 10th captures the majority of rent payments that have cleared, and the 15th catches any late payments that settled after the initial cycle. This ensures you receive as complete a distribution as possible each month.

First distributions are frequently smaller for a few common reasons: onboarding costs, leasing fees, initial maintenance items, or a partial month of rent if your property came on mid-cycle. Your statement will itemize exactly what was collected and disbursed. Distributions typically normalize after the first full cycle.

The most common reasons are: (1) banking information has not yet been submitted or verified, (2) a rent payment is still pending clearance, or (3) the property has a low or negative balance after expenses. If your payment info is on file and you've passed the 15th without receiving funds, contact your property manager and we'll look into it right away.

Yes. We maintain a small operating reserve in your property account to cover routine maintenance, unexpected repairs, or utility charges between rent cycles. Reserve amounts are visible on your statement, and any unused reserve rolls into your distribution.

It depends on how your lease is structured. In most single-family rentals, tenants transfer utilities into their name directly — Rocky Mountain Power for electric and Enbridge/Dominion for gas. For units where utilities remain in the owner's name and are billed back or included in rent, we'll coordinate the setup process on your behalf.

If your property requires utilities to remain in the owner's name — common in multifamily or HOA-governed communities — we manage the billing on your behalf. Costs appear as a line item on your statement and are netted against your distribution. If a flat-fee utility charge is built into rent, we'll confirm the appropriate rate before the lease is executed.

We base flat utility rates on 12 months of historical bills for the property, average usage in your area, and unit size. Reach out to your property manager and we can review your options before the next lease is signed.

Required to disburse your distributions via ACH. Without banking details on file, funds cannot be released — this is the single most important item to get to us as quickly as possible after signing.

Helps us verify loan terms and ensure our management activities remain aligned with any lender requirements tied to your property.

We need your current landlord or dwelling policy on file to coordinate claims and confirm adequate coverage is in place. If coverage lapses, we'll flag it immediately.

If your property is governed by an HOA, we need the community rules, bylaws, and board contact information. This allows us to enforce compliance, respond to violations, and prevent fines on your behalf.

Required by the IRS. We use your W-9 to issue your annual 1099 for rental income. We cannot process year-end tax documents without it on file.